Privacy Policy – Perfect Piano
Effective Date: May 18, 2025
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services and website, and informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our services. By using our website or booking services, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. Definitions
• Company refers to Perfect Piano.
• Personal Data refers to information about an identifiable individual.
• Usage Data refers to data collected automatically (e.g. visit duration, IP address).
• Cookies are small files stored on your device to track usage.
• Service refers to our website and piano tuning services.
• Device refers to any internet-connected device.
• You means the individual using our Service.
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2. Types of Data Collected
Personal Data:
We may collect the following:
• Name
• Email address
• Phone number
• Address
• Booking and service history
• Piano details (type, age, condition)
Usage Data:
We collect data such as:
• IP address
• Browser type and version
• Pages visited and time spent
• Device type and system data
Cookies and Tracking:
We use cookies to improve functionality and user experience. These may include:
• Session cookies (essential)
• Persistent cookies (preferences, analytics)
• Web beacons (email tracking)
You may refuse cookies via browser settings.
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3. How We Use Your Data
We use data to:
• Schedule and manage appointments
• Communicate with you (e.g. reminders, updates)
• Provide requested services
• Improve our website and offerings
• Send promotional emails (if opted in)
• Comply with legal obligations
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4. Data Sharing
We do not sell personal data. We may share your data:
• With service providers under contract (e.g. subcontractors)
• If required by law
• If we are involved in a business merger or acquisition
• With your consent
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5. Data Storage and Security
We take reasonable steps to protect data from misuse, loss, and unauthorized access. While no method is 100% secure, we use commercially acceptable practices to safeguard your information.
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6. Data Retention
We retain your personal data as long as necessary for service delivery, legal compliance, and dispute resolution. Usage data may be kept longer for analytics.
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7. Access, Correction & Deletion
You may request access to, correction of, or deletion of your data by contacting info@perfectpiano.com.au. We will respond within a reasonable timeframe.
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8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from minors. If a child has submitted personal information, please contact us and we will delete it.
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9. External Links
Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
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10. International Data Transfers
If data is transferred outside of Australia, we will ensure appropriate safeguards are in place as per Australian privacy law.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
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12. Contact
For questions or requests regarding your personal data, contact:
• Email: info@perfectpiano.com.au
• Website: www.perfectpiano.com.au