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Terms and Conditions

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These Terms and Conditions govern the use of services provided by Perfect Piano. By booking an appointment, using our website, or engaging with our services, you agree to these terms.

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1. Services Offered


Perfect Piano provides in-home piano tuning, cleaning, regulation, voicing, inspection, and related piano care services. All services are subject to availability and condition of the piano.

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2. Booking and Payment

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  • Invoices not paid within 24 hours of service will incur a $20 late fee.

  • An additional $10 penalty will be applied every 5 calendar days the invoice remains unpaid.

  • If payment is not received within 14 days, the total outstanding amount will be considered a debt.

  • At that point, Perfect Piano reserves the right to:

    • Assign the debt to a licensed collection agency

    • Pursue legal recovery including all fees and costs incurred

    • Ban the customer from future bookings

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3. Late Payment Policy

 

  • Payment is expected to be made immediately upon service completion.

  • Invoices not paid within 24 hours of service may incur a $20 late fee.

  • If payment is not made within 5 days, the full booking amount will be considered overdue.

  • If payment is not received within 7 days, Perfect Piano reserves the right to pursue the amount legally as a debt. Repeat late payers may be permanently banned from future bookings.

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4. Cancellations and No-Shows

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  • Cancellations within 24 hours of the scheduled time will incur a $50 cancellation fee.

  • No-shows (no one present at the property) will be charged the full booking amount.

  • Rebooking will only be allowed after outstanding fees are paid.

  • Repeat offenders may be permanently removed from our client list.

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5. Refund Policy

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  • If we cancel your appointment, any prepayment (if applicable) will be refunded in full or transferred to a new date.

  • If you cancel more than 24 hours in advance, any prepayment (if taken) will be refunded in full.

  • No refunds will be issued once a service has been completed unless due to proven service error.

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6.  Piano Condition & Workspace Policy

To ensure your piano is serviced safely, efficiently, and to the highest standard, please review the following:

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  • Authority & access: You must have authority to approve service on the premises. The technician must have safe, uninterrupted access to the piano.

  • Clear workspace: Upright pianos must not be surrounded by furniture or attached objects (except the wall). Grand pianos must have nothing placed on or very close to them. The technician will not be responsible for moving furniture or the piano itself.

  • Quiet environment: Tuning requires minimal background noise. Please ensure the space is free of distracting or continuous sounds (e.g., music, conversations, crying, construction) for the duration of the appointment.

  • Worksite control: For safety, liability, and the integrity of your instrument, our technician requires a clear and uninterrupted workspace while performing any service. Clients and household members are kindly asked not to handle, clean, or operate any part of the piano, or use the technician’s tools, unless expressly permitted.

  • Service limitations: We reserve the right to decline or reschedule service if the instrument is unsafe, unserviceable, or outside our scope. We are not responsible for pre-existing damage or tuning instability caused by room conditions, age, or prior neglect.

Once the service is complete, our technician will be happy to walk you through the work performed and answer any questions.

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7. String Breakage and Mechanical Risk

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  • String breakage is uncommon but can occur, especially in older pianos with rusted or weakened wires.

  • Treble strings (on the right side of the piano) are the most likely to break. In most cases, we carry spare treble strings and can replace them on the spot for an additional fee.

  • Bass strings, however, are custom-wound and unique to each piano. If one breaks, we must first measure the broken string and send the specifications to a supplier for duplication. Delivery typically takes 1–3 weeks.

  • As a temporary fix, we can offer to tie the broken string using a section of donor string if available. This is a paid service and not included in the standard tuning fee.

  • Each piano has different string lengths, gauges, and loop styles, requiring precise duplication for long-term replacement.

  • We are not liable for breakage unless caused by verified technician negligence.

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8. Follow-Up and Re-Tuning

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  • Some pianos, particularly those not tuned in many years, may require a follow-up tuning within 4–8 weeks for best results.

  • In certain cases, multiple tuning passes may be necessary. The first tuning may serve as a pitch raise to bring the piano closer to standard pitch, followed by a fine tuning session later.

  • Regular tuning (at least once per year) is recommended to maintain pitch stability.

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9. Limitation of Liability

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  • We are not liable for indirect, incidental, or consequential damages.

  • Our maximum liability will not exceed the amount paid for the service provided.

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10. Force Majeure


We are not responsible for delays or cancellations due to events beyond our control (e.g., illness, natural disaster, technical failure).

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11. Communication and Consent

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  • By booking, you consent to receive SMS or email notifications related to your appointment.

  • You may opt out of marketing messages at any time.

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12. Intellectual Property


All content on our website, including text, branding, images, and materials, is the property of Perfect Piano and may not be used or reproduced without permission.

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13. Governing Law


These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved under the jurisdiction of local courts.

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14. Contact


For any questions about these Terms and Conditions, contact:

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