🟨 Care Package

Cancellation Policy

📋 Booking Policy – Please Read Before Confirming Thank you for choosing Perfect Piano! We’re committed to providing you with the highest-quality service. Please take a moment to review our booking policy. By confirming your appointment, you agree to the terms below. 🎹 Access & Environment To ensure a smooth appointment: The piano must be easily accessible and free of objects or surrounding furniture. Grand pianos should have nothing placed on or close to them. Tuning requires a quiet environment (no loud conversations, music, or construction noise). We may decline service if the piano is unsafe, unserviceable, or inaccessible. 🔧 Pitch Raise (Additional $80) If your piano is too far out of tune, we may need to perform a Pitch Raise before standard tuning. This process ensures your piano stays in tune and is safe to tune properly. We will assess this on arrival and only proceed with your approval. 💳 Payment Terms Payment is due immediately after the service. A $20 late fee applies if payment isn’t made within 24 hours. An additional $10 is added every 5 calendar days the invoice remains unpaid. Invoices unpaid after 14 days may be referred to debt collection and legal action. ❌ Cancellations & No-Shows Appointments cancelled within 24 hours will incur a $50 fee. If no one is present at the location, the full booking fee will be charged. Rebooking is only allowed after all fees are cleared. 🧷 String Breakage Disclaimer While rare, string breakage can occur—especially in older or neglected pianos. Treble strings can often be replaced on the spot (extra fee applies). Bass strings are custom-made and require ordering (1–3 weeks). Temporary fixes may be possible with donor string (for a fee). We are not responsible for breakage unless due to technician negligence. 🔁 Follow-Up Tuning Some pianos (especially those not tuned in years) may require a follow-up tuning 4–8 weeks later. We recommend tuning at least once per year to keep your piano stable and sounding its best. 📱 Communication By booking, you agree to receive SMS/email updates related to your appointment. You can opt out of promotional messages at any time.

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